Need Help?

Where is my order?

 

The age old question! Click here to track your order.

 

I need to return product or check the status of a return?

 

Returning stuff sucks! Be we will try to make it as easy as possible. Click here to begin the return process or to check the status of your return.

 

How Do I Change Or Cancel An Order?


Can I make changes to my order?
Please note that we are unable to cancel, change, combine shipping or add items to an order once it has reached the fulfillment stage. Orders are processed hourly Monday - Friday.

Although order change or cancellation requests are not guaranteed, we will make every effort to accommodate your request. For faster assistance, contact us via telephone within 24 hours of submitting your order. Our customer service team is available Monday through Friday 9AM to 6PM U.S. Eastern Time.

My order was shipped to the wrong address. What do I do now?


My order was sent to an incorrect address. Can I have it re-routed?

Unfortunately, we are not able to change the shipping address on orders once they've been transmitted to the fulfillment center. For more information on how orders are transmitted, please .

If your order was shipped via UPS (not UPS Mail Innovations), FedEx, or DHL, then single errors like incorrect zip-code, state, or city will usually be corrected automatically by their address verification system. UPS Mail Innovations and USPS shipments are primarily routed via zip-code, so an incorrect zip-code can easily prevent these shipments from being delivered in a timely fashion.

If your order has an incomplete address and is currently being held by the shipping carrier, please . Or, if your shipment has already been returned to us as undeliverable, please .

If your order was shipped to a completely different address (such as an old address or your billing address) and it will likely be delivered, then we will need confirmation that the order is being returned to us before we can re-ship your order. In these cases, we would encourage you to place a new order using the correct shipping address so that you may receive your order in a timely manner. Then, you can arrange to refuse the original shipment at your leisure. For information about refusing a shipment, please .

Somtimes, the shipping carrier may be able to honor an address change request. Orders shipped via UPS Mail Innovations, UPS, or USPS cannot be intercepted or re-routed. We apologize for any inconvenience this may cause.

If you have a FedEx or DHL shipment you'd like to re-route, or if the shipment will not be delivered as addressed, please contact us using the "Ask a Question" tab above and make sure to include the following information:

Order number
Tracking number
Correct shipping address

 

There's a discount listed on the website, but I don't see the discount in my shopping cart. How can I receive this discount before it expires?

Discounts can be applied to your order in two ways:
      Coupon code or promotional code
      To receive these discounts, the appropriate coupon or promotional code must be entered during checkout. The coupon code will either be located in same image that the discount is advertised in, or it will be located in the e-mail or promotional materials you received.
      If you signed up for our newsletter, you will receive your discount via coupon code. Please allow a full seven to fourteen days to elapse before contacting us regarding your e-mail newsletter discount, as our newsletter coupon codes are sent out on a weekly basis.
      If the coupon code you have is not working, please make sure that the coupon code has not expired and is formatted correctly with no spaces before, inside, or after it. Coupon codes are case-sensitive. Once you've entered the coupon code, make sure to click "Apply". Pressing the "Enter" key will not achieve the same result.
      Automatically
      Some discounts are applied to your shopping cart automatically, and the savings will be highlighted under each item in your order.
      If an automatic discount is not applying to your order, please make sure that the items in your order qualify for the promotion. Likewise, if there is an automatic discount for shipping charges, please confirm that your shipping location meets the promotion's conditions and that the offer has not expired.
If you are still unable to receive the advertised discount and you believe that you are eligible, please contact us using the "Ask a Question" tab above and make sure to include the following information:

      Items in your order
      Discount advertised
      Coupon code (if applicable)
      Details of the promotion (date received, etc.)
Once we receive your inquiry, we will determine if the discount is applicable to your order. If you have already placed your order and did not receive the discount you were eligible for, we can refund you the total discount once your order has been shipped and your credit card charged.
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